Emma James

Client Services Manager

On the clock

As a Client Services Manager, Emma plays an important role in making sure clients feel supported and looked after throughout their journey with O’Sullivan Financial Planning.

Emma’s day-to-day work includes managing client queries, supporting advisers, overseeing the onboarding of new clients, and keeping everything running smoothly behind the scenes. Her experience, organisation, and client focus ensure the team can provide a clear, responsive, and personal service.

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Qualifications

Off the clock

Emma moved back to the UK three years ago after spending 12 years living and working in Singapore. Originally from North Yorkshire, it’s no surprise that she loves a good cup of tea.

These days Emma is busy with two young children. She is interested in health and fitness, tries to get to the gym two or three times a week, and completed her first marathon in Leeds last year. She enjoys the outdoors, running, travelling, family time, and sunshine.

O'Sullivan Financial Planning Ltd profile

High standards mean happy clients

Reviews, results, and reactions that show how people feel about working with us, in their own words.

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Spencer Chester profile picture
Spencer Chester
68 days ago
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Conor has been and is very motivated to ensure the best results for his clients. He and his team keep an eye on current affairs and the impacts these may or may not have and advise accordingly. Most of all Conor is very 'Trustworthy' such a rare commodity in the world today.
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Rob Weall profile picture
Rob Weall
84 days ago
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Took the time to understand our needs and goals to present options for us to take forward. Having been sceptical of this as an industry I am now a convert and enjoying the benefits of the advise and guidance.
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Kirsty Woods profile picture
Kirsty Woods
88 days ago
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Really pleased with the professionalism, advice and personal financial goal plan.
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Faaez Samadi profile picture
Faaez Samadi
383 days ago
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Excellent service, really help you make the right decisions. Friendly, professional and always available if you want to talk anything through. Have a great knack of explaining everything, and simplifying things in a way that leaves you informed and confident that they are working hard for your best interests.
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Mark Cook profile picture
Mark Cook
2095 days ago
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Conor provides good, honest advice. On more than one occasion he has advised me to stick with my current provider when he could have encouraged me to switch so he made money. That's why I trust his advice.
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philippa Shadrach profile picture
philippa Shadrach
2105 days ago
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As a recently divorced woman I needed help with my financial affairs and Conor was recommended by my accountant. I believe he has helped me find the best solutions to my issues and has at all times been prompt, attentive, helpful, clear, efficient, patient, responsive and personable. I could not recommend him highly enough and have suggested him already to my children and friends
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Matthew Rigby profile picture
Matthew Rigby
2105 days ago
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Fantastic Company! Would highly recommend
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kelly brawn profile picture
kelly brawn
2624 days ago
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Conor has been instrumental in helping my relative sort out his pension after taking an unplanned early retirement. After trying for two years by himself and trying other professionals he couldn't get access to his pension and was being told different things and being fobbed off constantly, everything was too much hassle. My relative didn't trust anyone to help and after reading reviews from some friends I contacted Conor. Conor asked me about my relative, his concerns and what his hopes where so he knew what to expect on his first meeting. Nothing was too much trouble even meeting at a neutral location to make my relative feel at ease. Conor had taken everything I had said and knew in advance how apprehensive my relative was. I would say within 10 minutes my relative was so much happier, an hour later, email written and paperwork requested to pension holders and my relative was a changed person he knew what he was entitled to and that the money he thought was missing (and was told) wasnt and was in fact there. It didn't stop there though. Conor has since helped my relative two more times, the second time the pension company even though correctly filled in by Conor and my relative they declined the request saying the option they had written in their letter could not be selected as an option. (we were all confused by that one!) Lastly Conor and my relative got together to go through more updated paperwork they had sent through, all forms filled in again together and now phone calls with pension holders have been had and things are moving to get to the resolution which Conor set out to achieve. What I am trying to say is pensions are confusing along with savings, bonds and finances in general, to have someone like Conor take the time to know you, know what you want makes such a difference, he also talks in a language which is understandable to those like my relative and even myself who find it all overwhelming. I am looking forward to Conor sorting my finances out in the not too distance future, what he has done for my relative though will make sure he is now secure until he hits official retirement and means a less worry and he can enjoy himself. Thank you.

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